I'm convinced that the DMV makes all experiences as bad as possible so that we will only contact them when it is absolutely necessary.
This morning, I called them at 9:00am, the second they opened.
After navigating the tortuous choices menu, I settled into my chair to wait in hold limbo for an actual person.
Over the course of the next 20 minutes, I was informed at 3 different times that my wait would be less than 5 minutes.
The last message told me that me estimated wait time was over 1o minutes. It suggested that I give up and try another time. It even suggested that I call another day.
I resolved to wait it out.
2 minutes later, I got a real live person.