Wednesday, September 9, 2009


I'm convinced that the DMV makes all experiences as bad as possible so that we will only contact them when it is absolutely necessary.

This morning, I called them at 9:00am, the second they opened.

After navigating the tortuous choices menu, I settled into my chair to wait in hold limbo for an actual person.

Over the course of the next 20 minutes, I was informed at 3 different times that my wait would be less than 5 minutes.


The last message told me that me estimated wait time was over 1o minutes. It suggested that I give up and try another time. It even suggested that I call another day.

I resolved to wait it out.

2 minutes later, I got a real live person.

No comments:

Post a Comment